Our Happiness Guarantee & Refund Policy 🧼✨

At SoapyFluffs, we pour our heart (and a lot of grass-fed tallow!) into every batch of fluffy suds we create. Because our products are handcrafted, small-batch, and personal care items, we do not accept returns. Once a bar of soap leaves our studio in Hamilton, Ohio, it’s yours for keeps!

However, your happiness is our #1 priority. If your order didn't make you want to do a "happy dance" in the shower, we want to make it right.

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🫧 The "Fluffy" Details:

• Damaged or Wrong Items: If your order arrived looking less than fluffy (damaged in transit) or we sent the wrong scent, let us know within 7 days of delivery.
• Not 100% Satisfied? If you’re not thrilled with your purchase, reach out to us within 30 days of delivery. We’ll work with you to find a solution—whether that’s a replacement bar, a different scent to try, or a shop credit.
• Exceptions: Sale items and gift cards are final sale.

📩 Let’s Chat!

The best way to resolve any issue is to talk to us. We’re local, we’re friendly, and we’re here to help.

👉 Contact Us Here or shoot an email to accounts@soapyfluffs.com.

We’re a small, dedicated team, so please allow us up to 14 business days to resolve your request after your initial email.

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Thank you for supporting small-batch, non-toxic skincare and keeping Hamilton, Ohio fluffy! 🛁🧼🚀